TCPA and Utilities: FCC Clarifies Consent Requirements for Calls and Texts
The FCC released a Declaratory Ruling on August 4, 2016 in response to the Petition for an Expedited Declaratory Ruling from Edison Electric Institute (EEI) and American Gas Association (AGA) last February. The two organizations requested clarification on consent; specifically whether ‘prior express consent’ is provided when a consumer gives their phone number to a utility. The ruling confirmed that customers DO provide ‘prior express consent’ when they give their phone numbers during enrollment or via other means. This means that utilities may call or text their customers regarding matters “closely related” to their utility, AND, provided they are following TCPA guidelines.
To better understand the ruling, the definition of ‘closely related’, and the TCPA guidelines that are still critical, join legal experts Scott Blake Harris, Lead Counsel for the EEI/AGA petition and Becky Burr, Neustar Chief Privacy Officer and Deputy General Counsel for a discussion on the impact these rulings have for calling and texting customers. Key topics will include Consent, Reassigned Phones, Communication Types (Emergency, Non-Emergency, Collections, Marketing), and Dialing Technology.
In addition, Mitchell Young, Executive Director of Fraud, Risk and Compliance for Neustar will discuss strategies on how companies can manage their phone data effectively to mitigate the risk of violating TCPA regulations.
Scott Blake Harris, Lead Counsel for EEI/AGA Petition, Chairman of Harris, Wiltshire & Grannis LLP
Becky Burr, Chief Privacy Officer and Deputy General Counsel, Neustar
Mitchell Young, Executive Director, Fraud, Risk & Compliance, Neustar