Maintain customer trust and improve ROI with continuously updated and enhanced CRM records, superior outbound dialing strategies, and the ability to identify inbound customers more quickly and effectively.
Customer data is constantly changing. Every year millions of Americans change their names, phone numbers, addresses, and carriers - and the latest changes may not be reflected in your database. In fact, on average, 60% of a CRM database is out-of-date in only two years.
Neustar improves call center efficiency and effectiveness via real-time identity solutions that ensure you know exactly who is on the other end of the call, even if they are using a different phone number from the one in your records.
Eliminate time-consuming verification processes and route calls more effectively for superior service. Neustar verifies, corroborates, and appends identifiers in real-time from over 200 authoritative sources, including Mobile Network Operators (MNO). Quickly identify and quarantine callers at a high risk of fraud, while reducing friction and improving the experience for legitimate consumers.
Industry-wide right-party contact (RPC) rates hover at a dismal 3%. Outbound dialers often rely on compiled credit bureau and demographic information for their contact strategies. But these methods typically emphasize quantity over quality, with stale data, major gaps in coverage - often as high as 40% of phones - and lack of any true insight into phone behavior.
Neustar has the unique identity and device behavior insights needed to enable call centers to reach their consumers more efficiently and effectively, while reducing TCPA regulatory and brand reputation risks.
Close identity record gaps and prioritize optimal phone numbers for increased right-party contact rates. With continuously corroborated identity data from over 200 authoritative sources, including Mobile Network Operations (MNO), Neustar drives more effective outbound calling strategies.
Learn how more intelligent data can improve operational efficiency.
Use this toolkit to improve efficiency and ROI for both inbound and outbound call operations.
Infographic breaks down how authoritative identity intelligence improves the customer experience and increases ROI.
Find out how Neustar can help you succeed in the connected world.
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