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Phone Diversion

Prevent fraud, increase operational efficiency with a frictionless customer experience

Contact centers receive and make outbound consumer calls by the thousands every day. And quite often this includes authenticating the user’s identity on the other end of the line. Perhaps that involves sending a text message or calling the customer back on the number in their profile to ensure they are who they say they are. Seems straightforward enough, right?

That’s exactly what fraudsters want you to think. All it takes is a swapped out SIM card or call forwarding to be enabled without the real customer’s knowledge, and you could be exposing your company and your customers to fraud.

How do you provide a seamless customer experience and increase call center efficiency, yet still ensure you’re interacting with a real consumer and not a fraudster?

To combat the constantly changing methods and sophistication of identity thieves and fraudsters, businesses need new and innovative strategies that don’t impede on the ease and convenience of smartphone-based authentication via SMS text messaging that many consumers have grown accustomed to using. How do you flag fraudsters faster and ensure a frictionless experience for your genuine customers?

More Signal, Better Decisions

Neustar Phone Diversion gives you the confidence to know you’re interacting with a real customer. Using continuously corroborated data with authoritative linkages to the phone’s owner, Neustar provides the real-time intelligence needed to determine whether a phone number poses a high risk or low risk, helping mitigate fraud while also improving operational efficiencies.

Neustar Phone Diversion applies unique data sets, which are used to verify consumer phone ownership. By identifying high-risk phone numbers, you’ll see a reduction in mobile payment and digital wallet authentication fraud. Our verification insights will allow your organization to have a higher degree of trust when using mobile applications, as well as promote online registrations and verify transactional activities in real-time.

  • Reduce annual fraud losses
  • Reduce operating costs
  • Increase transaction speed
  • Reduce churn
  • Improve consumer experience
  • Drive revenue

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