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CRM Webinar: Intelligent Contact Centers in 2018

 

Join experts in the contact center industry to understand how better customer and identity intelligence is revolutionizing call center operations, allowing greater efficiencies and ROI.

 

Customer data is constantly changing. On average, 5%-15% of a company’s CRM data becomes out-of-sync within a month, and 60% of a CRM is inaccurate within only two years. And with over 35 million phone number changes every year in the U.S. alone, the task of keeping consumer contact information current and accurate is extraordinarily challenging. Download this free Neustar white paper to learn how to improve your call center data to improve the efficiency of both your inbound and outbound call center operations, while reducing your regulatory risk.